Question 1

What is your MOQ for wholesale?

Accepted Answer

Our standard MOQ is 50 pcs for unfinished pine urns, and 30 pcs for finished ones. Trial orders with lower quantity are acceptable for new clients.

Question 2

How long is the lead time?

Accepted Answer

Stock items ship within 3-5 working days. Custom orders take 15-25 days depending on quantity and engraving complexity.

Question 3

Do you provide phytosanitary certificates?

Accepted Answer

Yes, we have official China Customs bamboo & wood product registration. We provide phytosanitary certificates and heat treatment (HT) documents for every export shipment, ensuring smooth US/Canada customs clearance.

Question 4

Are your products IPPC compliant?

Accepted Answer

Absolutely. All our pine wood undergoes kiln-dried heat treatment meeting ISPM 15 / IPPC standards. Packaging pallets are also IPPC certified for safe international shipping.

Question 5

Can I paint or engrave the unfinished urns myself?

Accepted Answer

Yes! Our unfinished pine urns are sanded to 220 grit, smooth and ready for DIY painting, staining, or laser engraving. They are very popular with Amazon sellers and craft studios.

Question 6

Do you offer OEM custom engraving?

Accepted Answer

Yes, we provide laser engraving service for logos, names, dates, or custom patterns. MOQ for custom engraving is 100 pcs. We can also adjust dimensions based on your requirements.

Question 7

What shipping methods do you support?

Accepted Answer

We support sea freight (FCL/LCL), air freight, and express courier (DHL/FedEx). We can also arrange DDP delivery to your Amazon FBA warehouse or US address, including customs clearance and duty.

Question 8

How is the packaging done?

Accepted Answer

Each urn is individually wrapped in foam and packed in a 5-layer corrugated carton. Palletized shipping is available for bulk orders. Packaging meets international drop-test standards to ensure safe delivery.

Question 9

What type of wood do you use?

Accepted Answer

We use premium kiln-dried Chinese pine (Pinus Sylvestris). All wood is sourced from FSC-certified sustainable forests. We also offer walnut wood options for finished products.

Question 10

Is the wood odor-free and safe?

Accepted Answer

Yes, our pine wood is kiln-dried to 8%-12% moisture content in our own drying chamber. This process removes moisture, kills insects, and eliminates unpleasant odors. The finished product is safe for storing pet ashes.

Frequently Asked Questions

MOQ & Lead Time

Certifications & Compliance

Customization & Engraving

Shipping & Packaging

Material & Quality

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